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Refund Policy

Effective Date: March 1, 2025

Crammist ("we," "us," or "our") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on purchases made through crammist.com (the "Service"). By making a purchase, you agree to the terms of this policy.

1. Scope

This Refund Policy applies to the following products and services offered through Crammist:

  1. Subscription content (time-based educational content)
  2. Library materials (downloadable or email-delivered digital study materials)

2. Subscription Content Refunds

  1. Full refund: If you request a refund before any content has been delivered (i.e., before the subscription start date), you are eligible for a full refund.
  2. Partial refund: If content delivery has begun, you may request a partial refund. The refund amount will be calculated as follows:
    • A 30% early termination fee will be deducted from the purchase price.
    • The remaining amount will be prorated based on the unused portion of your subscription.
    • Formula: Refund = (Purchase Price - 30% Fee) x (Remaining Days / Total Days)
  3. No refund: Refunds are not available after the subscription period has ended.
  4. Our fault: If we fail to deliver content due to a technical error or service failure on our end, you are eligible for a full refund regardless of usage.

3. Library Materials Refunds

Due to the digital nature of library materials, refund eligibility depends on the delivery status:

  1. Before download or email delivery: Full refund available.
  2. After download or email delivery: Refunds are generally not available, as digital content cannot be "returned."
  3. Duplicate purchases: If you accidentally purchase the same material twice, we will refund the duplicate purchase minus a 10% processing fee.
  4. Defective or incorrect content: If the material you received is materially different from its description, corrupted, or otherwise defective, you are eligible for a full refund.
  5. Email delivery failure: If the content provider fails to deliver materials via email, you may request a refund through your order history. We will investigate and determine refund eligibility.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  1. You were unable to use the Service due to your own actions or negligence (e.g., forgetting login credentials, not meeting system requirements).
  2. You are dissatisfied with the difficulty level or style of the content (content descriptions and previews are available before purchase).
  3. The subscription period has fully elapsed.
  4. Digital materials have already been downloaded or delivered via email.
  5. Promotional or discounted purchases may have separate refund terms as stated at the time of the promotion.

5. Abuse Prevention

  1. It is your responsibility to check whether you already own a material before purchasing.
  2. Repeated duplicate purchases (3 or more of the same material within 30 days) may be considered system abuse.
  3. If abuse is detected, we reserve the right to deny refund requests, restrict your access to the library, or suspend your account.

6. How to Request a Refund

  1. Library materials: Go to My Account > Order History, select the order, and click "Request Refund."
  2. Subscription content: Contact us via email at support@crammist.com with your name, the subscription name, purchase date, and reason for the refund.
  3. We will review your request and notify you of the refund decision within 5 business days.
  4. Approved refunds will be processed to your original payment method within 7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
  5. If refund to the original payment method is not possible, we will work with you to arrange an alternative refund method.

7. Chargebacks

We encourage you to contact us to resolve any billing issues before initiating a chargeback with your bank or credit card company. Chargebacks initiated without first attempting to resolve the issue with us may result in suspension of your account.

8. Consumer Protection

Nothing in this Refund Policy is intended to limit or override your rights under applicable consumer protection laws in the United States or Canada. Where local law provides greater refund rights, those rights will prevail.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Purchases made before a policy change will be subject to the policy in effect at the time of purchase.

10. Contact Us

For refund-related questions, please contact us:

  • Email: support@crammist.com